Edgars terrible

On the the 30th of Dec 2022, my mother submitted documents at Edgars Maponya about her lost phone to claim from insurance. SHE WAS TOLD THAT SHE WILL BE CONTACTED WITHIN 48 WORKING HOURS. She returned to Maponya Mall and she was told to pay an access fee to process her claim, they told her to wait another 24hrs she would receive an sms and the phone would be delivered to her. It's been a month since she reported her phone lost and ****** and it seems like Edgars is not will to assist her with the claim. We pay insurance so should we have unfortunate events it can back is up.

My mom has been to the store several times and keeps getting different types of excuses she is 67 years old, with her own underlying conditions and every time she gets there she comes home even more disappointed. She has been paying for the insurance, she should be able to get assistance.

To give them a one star is too much the do not deserve a thing ...

What a terrible service we have received.