Edgars taking airtime subscription fees that I did not sign up for - No resolution yet after many attempts

Since April 2018 I have been receiving an airtime subscription and a sms bundle on my statements that I did not activate. It has accumulated since April and is almost over R1000 that I now owe Edgars... I did not sign up for any bundles or services through Edgars and I was overseas for the last 3 months.

This is a ******* of a company and I would like to finalize my bill and cancel my card. All they do is take money from you without you knowing about it. I don't owe Edgars any more money but each month if I don't pay they will black list me for their fault

I went into Table bay mall on the 28th of August 2018 to resolve this problem but customer care could not help me. They told me to call RMCS and their nr does not exists and the second nr you hold for ages and cant get through.

On 31 Aug 2018 Edgars responded the following:

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime subscription that was billed on your account. We have escalated your query to RMCS for urgent resolution . Reference: ********** 1395/GO

RMCS phoned me on 1 Sept 2018 inquiring about this airtime. They said they will find a recording of who ever tried to add this to my account. It is two weeks later and nothing yet. They did cancel the subscription on the phone but when I got my statement this week it is still on there adding more and more dept onto my account

On 14 September nothing was resolved and I wrote another review on hello peter with the following reply again...

Since April 2018 I have been receiving an airtime subscription and a sms bundle on my statements that I did not activate. It has accumulated since April and is almost over R1000 that I now owe Edgars... I did not sign up for any bundles or services through Edgars and I was overseas for the last 3 months.

This is a ******* of a company and I would like to finalize my bill and cancel my card. All they do is take money from you without you knowing about it. I don't owe Edgars any more money but each month if I don't pay they will black list me for their fault

I went into Table bay mall on the 28th of August 2018 to resolve this problem but customer care could not help me. They told me to call RMCS and their nr does not exists and the second nr you hold for ages and cant get through.

On 31 Aug 2018 Edgars responded the following:

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime subscription that was billed on your account. We have escalated your query to RMCS for urgent resolution . Reference: ********** 2102/GO

RMCS phoned me on 1 Sept 2018 inquiring about this airtime. They said they will find a recording of who ever tried to add this to my account. It is two weeks later and nothing yet. They did cancel the subscription on the phone but when I got my statement this week it is still on there adding more and more dept onto my account

On 26 September RMCS phoned me and I spoke to Seboga @ 15:00 that afternoon, requesting the recording again so that I can prove to them I didn't agree to any airtime subscription.

It is the 29th of October and still no one has phoned me back. This is ridiculous and I want my money back! Cause now I have to keep paying Edgars cause now they are phoning me cause I owe them money but basically Edgars owes me money!!