1 reviews | Active since Jun 2011
Edgars taking airtime subscription fees that I did not sign up for
Since April 2018 I have been receiving an airtime subscription and a sms bundle on my statements that I did not activate. It has accumulated since April and is almost over R500 that I now owe Edgars... I did not sign up for any bundles or services through Edgars and I was overseas for the last 3 months.
This is a ******* of a company and I would like to finalize my bill and cancel my card. All they do is take money from you without you knowing about it.
I went into Table bay mall on the 28th of August 2018 to resolve this problem but customer care could not help me. They told me to call RMCS and their nr does not exists and the second nr you hold for ages and cant get through.
Can someone please escalate this issue that I am having cause this is ridiculous. I saw that there are numerous complains about this going on all over the internet. Somewhere Edgars is taking a fat chance...
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime subscription that was billed on your account. We have escalated your query to RMCS for urgent resolution . ***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime subscription that was billed on your account. We have escalated your query to RMCS for urgent resolution . ***/GO
Kind regards
The Edgar's Customer Experience Team
