AE
Anli-Mari Engelbrecht

1 reviews | Active since Jun 2011

30 Aug 2018, 20:36

Edgars taking airtime subscription fees that I did not sign up for

Since April 2018 I have been receiving an airtime subscription and a sms bundle on my statements that I did not activate. It has accumulated since April and is almost over R500 that I now owe Edgars... I did not sign up for any bundles or services through Edgars and I was overseas for the last 3 months.

This is a ******* of a company and I would like to finalize my bill and cancel my card. All they do is take money from you without you knowing about it.

I went into Table bay mall on the 28th of August 2018 to resolve this problem but customer care could not help me. They told me to call RMCS and their nr does not exists and the second nr you hold for ages and cant get through.

Can someone please escalate this issue that I am having cause this is ridiculous. I saw that there are numerous complains about this going on all over the internet. Somewhere Edgars is taking a fat chance...

0
Replies (2)
Edgars
Edgars's reply31 Aug 2018, 11:48
Official

Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustrations caused to you with the airtime subscription that was billed on your account. We have escalated your query to RMCS for urgent resolution . ***/GO

Kind regards

The Edgar's Customer Experience Team

AE
Anli-Mari Engelbrecht's update12 Sept 2018, 16:39
Reviewer Update
It has been two weeks and nothing has changed. Edgars phoned me but they have not removed the airtime or the data nor have they refunded me the the months that this has been on my account. when they phoned me they said they are going to find a recording of who ever approved this over a call maybe but also I have not heard back from them. My account has been accumulating over R1000 in just airtime and data that I have not approved for. Please can this be sorted out immediately.