1 reviews | Active since Mar 2009
Edgars takes forever to cancel an expired contract
My wife had a contract with Edgars for her cellular 'phone for airtime R35 for airtime of R50 wiht 25 SMSes. It appeared to be for 6 months.<br> <br> My wife got a new cellular 'phone and cannot get it operational because Edgars has a contract on it still!!!<br> <br> Last week she went to Edgars to get them to cancel the contract which had run its course.<br> <br> No sweat - we'll do it Edgars said and let you know.<br> <br> Some days later still nothign and my wife still can't use her 'phone. She goes back to the shop and is helped and they put her through the IT or tech guys who are going to do it - again!<br> <br> Yes, they'll do it, no sweat and get in touch.<br> <br> My wife is still wiating - NO we haven't heard from Edgars - no my wife can't use her new 'phone yet.<br> <br> When Edgars? When?
Our attempt to contact you at 10:22 AM was unsuccessful.
Please note you did not provide us with your wife's account details and contact details so we may escalate this query to the RMCS department to cancel and migrate her number to prepaid.
Kindly contact the RMCS department on ***and the friendly consultants will gladly assist you. We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 10:22 AM was unsuccessful.
Please note you did not provide us with your wife's account details and contact details so we may escalate this query to the RMCS department to cancel and migrate her number to prepaid.
Kindly contact the RMCS department on ***and the friendly consultants will gladly assist you. We apologise for the overall experience.
Your reference number is as follows: ***/GO
Kind regards.
Edcon customer experience team.
***