Edgars sucks!

Edgars has to be the most useless organisation on the planet. Somebody **********ly used my card so after a huge time consuming process I had to get a new card. I've tried to use this new card at the till on three separate occassions but it doesn't work. I then go to client services and spend hours queuing for help only to find the attendant can't help. We then spend hours trying to get hold of Head Office on the phone who check my details via a series of security questions that everyone in the shop can hear as I answer. They then change my pin but still no joy. I've asked for a new card but they say it won't help. I am not in arrears and my account is not blocked. They said it would sort it out and contact me but months later nothing! This month I did not pay the installment on my account in an attempt to get some attention but all I get now is almost daily emails telling me I'm in arrears. I phoned several times to close my account but nobody answered the phone for ages and when they did I would just get cut off. When I finally managed to get hold of somebody they were very unhelpful and rude but basically said I can't close my account until it's paid in full. I am more than willing to continue paying my installments, but I want my account closed in the mean time because I'm completely done with this excuse for a business.