EDGARS SUCKS.!!!!!

I have/had an Edgars account since 2010. In 2015 my business failed in Mozambique because of the floods. It's taken me 3 years to claw my way back. My name is clear at Transunion. All my accounts are paid off. Except Edgars. I have called them 20 times. They say the account was handed over to Absa for collection. But cannot give me a number. They said they would "ESCALATE" it and within 48 hours I would be called. Hahaha haha. It's months. I want to settle my account and I can't. It's a joke.