Edgar's suck!

Never have I ever had such an issue trying to pay my Edgar's account, since the change of hands their public beneficiary details have fallen off the standard bank app. I have phoned their customer services twice and been called by their collections department. Neither of which was able to assist me. Their staff are useless and I have been harassed non stop for a late payment by sms and phone call, which I can't make because no one knows their new banking details or seemingly anything to help me resolve it! Eventually I just paid it into whatever public beneficiary details Standard Bank have and I'm just hoping for the best. If this is a sign of things to come perhaps it's best to close the account and move on!