NS
Natasha S
1 reviews | Active since Jan 2020
29 Jan 2020, 14:09
EDGARS SUCK
I am at a loss. I have contacted Edgars numerous times for the past two weeks without a solution. I am under debt review and need a clearance certificate. Edgars was listed under the proposal. I need a statement, a letter anything at this point to sort out my account. as per nimber my account was recalled by edgars, as per edgars they can not pick up anything under my ID, yet another person can pick up but the account is handed over and they don't know who to they will escalate the query. NO ONE IS GETTING BACK TO ME!!!!!!!!!!!!!!!WHAT IN HEAVEN SHOULD I DO???????
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Edgars's replyOfficial
29 Jan 2020, 17:48Good day Ms Swanepoel
Thank you for bringing the matter to our attention.
We apologise profusely for the inconvenience caused.
The complaint has been referred to the Management Team in our regional credit office for urgent resolution.
Feedback to be provided within 48 hours ( excluding the weekend)
The reference number for the complaint is ***/GO
Kind RegardsCustomer Experience Team***
Thank you for bringing the matter to our attention.
We apologise profusely for the inconvenience caused.
The complaint has been referred to the Management Team in our regional credit office for urgent resolution.
Feedback to be provided within 48 hours ( excluding the weekend)
The reference number for the complaint is ***/GO
Kind RegardsCustomer Experience Team***
Best regards,
Edgars's reply29 Jan 2020, 17:48
Official
Good day Ms Swanepoel
Thank you for bringing the matter to our attention.
We apologise profusely for the inconvenience caused.
The complaint has been referred to the Management Team in our regional credit office for urgent resolution.
Feedback to be provided within 48 hours ( excluding the weekend)
The reference number for the complaint is ***/GO
Kind RegardsCustomer Experience Team***
Thank you for bringing the matter to our attention.
We apologise profusely for the inconvenience caused.
The complaint has been referred to the Management Team in our regional credit office for urgent resolution.
Feedback to be provided within 48 hours ( excluding the weekend)
The reference number for the complaint is ***/GO
Kind RegardsCustomer Experience Team***
Best regards,