EDGARS STUPID SECURITY QUESTION!! WHAT AN INCONVINIENCE

Visited Edgars store to do a conversion on my card and get the new card with a pin. Are they not asking stupid questions in the name of asking security questions to ascertain I am the account holder!! I get that you have to ask me security questions, but most of the questions you are asked are really not necessary. How the hell am I supposed to remember my loan balance with another bank?? What does it have anything to do with my Edgars account??? Because now I did not know the exact answer to this now I must be inconvenienced... I mean how the hell must I remember details from 2011???? It costs money to travel. Petrol is expensive. No wonder you were at the verge of closing down. You implement stupid business decisions nxa!! On top of it, in this entire East London, you only have one store to do this!!! One store!!! No maan!! If you're so serious about security, then introduce fingerprint facility.