Edgars, struggle with reversal of ********** transaction (airtime subscribtion)

A ********** transaction was made on my account. Airtime subscription (RMCS). After an initial struggle I got confirmation via email on 2018-06-25 that my cancellation and reversal request will be udated within the next 48 hours. It is now almost a year later. (10 months after the email) After futher telephone calls, on 26 March 2019 I finally received the following SMS: "Dear Customer With regards to your recent enquiry, kindly note your query is in process. The investigation will be concluded and feedback will be provided after 5 working days. Regards Edgar's/Jet Customer Service

Today I found out that I have been handed over for collection on this account for the second time now and with every phone call the promise of everything will be fixed inside 5 working days the to hear a week later when I call them again, the same promise and that unfortunatel I just have to wait 5 working days. (the SMS is proof of it). Edgars is holding me ransom and that on a mistake on their side. I cannot open any other accounts, take out contracts or make any loans until this account is reflecting a 0 balance. After the initial reversal of the initial amount, there is still the service charges and interest to the amount of R61.21 (12 March 2019) that must be reversed and I started out on minus 4 cents since I pride myself on always paying my accounts.

So Edgars, will it be 48 hours or 5 working days, another Ref number, or are you going to DO someting about it.

After being a loyal customer for many years, Edgars have lost all credibility in my eye. If you say something will be done, then do it.