XM
Xoliswa M
1 reviews | Active since Aug 2019
31 Aug 2019, 09:54
Edgars strikes again!!!
I took out insurance from Edgars in 2016 and then canceled it later that year when the cellphone couldn't be repaired. In June of 2019, I discovered that I have STILL been paying this insurance. I didn't understand how this was possible, so I contacted Edgars Financial Services. After being sent from pillar to post, they finally said they would get back to me with results and a recourse. A month later, NOTHING. I have been waiting for a call from a Kate Motlwa for over a month.
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Edgars's replyOfficial
31 Aug 2019, 11:19Dear Xoliswa
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to the relevant department for investigation and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to the relevant department for investigation and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply31 Aug 2019, 11:19
Official
Dear Xoliswa
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to the relevant department for investigation and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations and disappointment caused to you.
We will escalate your query to the relevant department for investigation and feedback will be provided to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,