edgars store didnt want to take responsibility
Y husband bought shoes at edgars shoe gallery.i wanted to exhange it as I was not my size.when I got to shoe gallery this morning they were offline I went to edgars.i was told they don't exchange shoe gallery stock.i went back the lady who wasnhelping me earlier on took me back to edgars.where we wantedbthe managerbthe manager by name of nicola told me thatbthey don't exchange shoe gallery stalk although they had the same shoe.she told me that ifnthey are offline they mustbdo it manually and give me the money from from the store flow.then I can go to buy it atbtheir store.whoz fulling who here.whybshoe gallery have an edgars logo.whybdo I buy with an edgars card at shoe gallery.what happened to customer service coz I was doing this up and down from 9:00 in the morning unti padt 12.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. As per our telephonic discussion, we can assure you that the concerns you have raised with us, have been addressed with the Store Manager, and will therefore be addressed accordingly.
The reference is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
We can understand the frustration this experience has caused you. As per our telephonic discussion, we can assure you that the concerns you have raised with us, have been addressed with the Store Manager, and will therefore be addressed accordingly.
The reference is as follows: ***/GO
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
Edcon Customer Experience Team
***