EDGARS STINKS...STINKS....STINKS...PATHETIC

I HAVE AN EDGARS ACCOUNT WHICH IS ALWAYS UP TO DATE.I WAS RECENTLY GONE ON HAJJ (PILGRIMAGE) TO SAUDI ARABIA. THEREFORE I WAS NOT AVAILABLE IN SOUTH AFRICA FOR A PERIOD OF 6WEEKS. THIS IS WHY I WAS UNABLE TO MAKE A PAYMENT AT AN EDGARS STORE. I JUST GOT BACK HOME AND I WAS CONTACTED BY A CALL CENTRE AGENT WHO HAD ABSOLUTELY NO TELEPHONE MANNERS AT ALL.SHE SPOKE RUDELY AND TREATED ME LIKE A CHILD OVER THE PHONE.UNFORTUNATELY I DID NOT MANAGE TO GET HER NAME. MY ACCOUNT HAS ALWAYS BEEN UP TO DATE .THERE HAS NEVER BEEN A TIME IN MY LIFE WHERE I HAVE BEEN BEHIND WITH A PAYMENT AND INSTEAD OF FINDING OUT ABOUT THE WELL BEING OF THEIR CLIENT ,EDGARS INCREASED MY MONTHLY PAYMENTS DUE CONSIDERABLY.THIS IS HOW THEY TREAT THEIR CUSTOMERS. I THEN WENT IN TO MAKE MY PAYMENT AT MAPONYA MALL WHERE I EXPRESSED THIS COMPLAINT TO THE TELLER IN THE PERFUME DEPARTMENT.THIS WAS ON FRIDAY THE 16TH OF OCTOBER 2015 AT ABOUT 1:30 IN THE AFTERNOON. I THEN ASKED TO SEE THE STORE MANAGER WHO WAS NOT AVAILABLE . SO SHE PROMISED TO GET THE MAPONYA STORE MANAGER TO CONTACT ME BACK .THIS NEVER HAPPENED UNTIL TODAY. HOWEVER WHEN MY PAYMENT WAS OUTSANDING I RECEIVED A PHONE CALL VERY QUICKLY. REALLY PATHETIC