CV
Christiaan V
1 reviews | Active since Feb 2012
20 Apr 2016, 17:20
Edgars *****s your money and then threatens you
I opened an Edgars Thank U account many years ago and up till now I have never had issues with it. Recently I bought from them using my card and was surprised to learn that I owe them money for VIP membership I never requested. <br> <br> They have been charging me R65.00 every month for over a year without my consent. <br> <br> They threaten you with legal action, lower your credit rating and then insists that you pay. <br> When you speak to a call center agent, they are absolutely *********** and I have received many sales calls where they promise someone will get back to me, and up till now, no one has. <br> <br> Edgars and the Edcon group will never see business from me, or my family ever again.
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Replies (1)Edgars's replyOfficial
21 Apr 2016, 09:24Hello christiventer,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply21 Apr 2016, 09:24
Official
Hello christiventer,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
