Edgars *****s money and then asks for more

This is my last resort I have had so much trouble getting edgars to allocate eft payments I made. I keep on receiving calls to say my account is on arrears, although with all the payments Ive made they should be owing me money.

This is what happened: I made an eft payment with instructions from edgars account employee at lakeside mall brach. I've followed that instructions but in my own error I used my card nr as reference instead of my account number. I o****gars +-R1500 I made 3 payments with this error because I kept receiving messages to pay Those amounts were: R1500 on 23 Oct 2022 R150 on 28 Oct 2022 R150 on 2 Nov 2022 When I went on store the 1st time they told me I did it wrong and they gave me head office number and email addresses to ask them to rectify it I also paid another amount in store so my credit would not be affected I then proceeded calling edgars and after about 10 calls someone answered, she could not help me and gave me another two email addresses to use and a whatsapp number I sent and copied the entire query to all the emails and the whatsapp nr I received No answer I went in store at east rand mall and they said it can only be sorted by head office and gave me the same f*ing number AND AGAIN I tried sorting it out over the phone

I may have sent 30 emails, to different edgars departments What makes my blood boil is that in all those departments NO ONE HAS HAD THE DECENCY TO CALL ME BACK OR REPLY TO MY EMAIL

I just had a call while on holiday saying I have to bay R1100 or I will encounter penalty charges and my credit will be affected

Seriously? Allocate my money correctly and we will see who owes who money, I CANNOT pay another 1000 if I've already paid a total of R2100 but I only owe R1500 Edgar's is pocketing my money and telling me to pay even more

TO ALL READING THIS DO NOT OPEN AN EDAGRS ACCOUNT, THEY DO NOT CARE ABOUT THEIR CUSTOMERS ONE BIT, when my wife tried calling on my behalf with me next to her they were rude to her and said they could only speak to me - that I understand - but why be rude?

If someone from edgars that has the ability to actually do their job can help me out i would greatly appreciate it. And to edgars management : Please consider employing people who know what they are doing, instead of people who will ignore the emails or quiries from your loyal customers. Not so kind regards Marthinus Scheepers