Edgars *****s money and refuses to assist

On 10 December 2015 I wanted to purchase makeup from Edgars Menlyn, the teller rang up my products, but when I told her I would like to redeem my thankyou rewards she referred me to another teller. This teller then rang up my products again and I signed and received a slip. <br> On receiving my outstanding balance it became apparent that the transaction had gone through twice for the same products (once without a signature or slip).<br> Account customer service (Mapula and manager Adele) refuses to assist me and just tells me to go back to Menlyn.<br> It is shocking that Edgars will debit one's account without one signing for it, showing a gross lack of security measures and then not be willing to assist to rectify this matter.<br> I would strongly advise anyone to not have an Edgars account as there is not sufficient security or customer support.