Edgar’s *****s from their customers

Last month my family had a function so many of us had bought clothing in Edgar’s. For over R12000 worth of clothes was bought. Of those items I had returned clothes of about R4000. Instead of taking the cash I chose to take a gift card. So that I could purchase st a later stage in Edgar’s. I returned stuff over 3 times each time onto the same gift card. Lastly at CRESTA on the 22/05/2019 and was given a balance of R4500 and some change. A week later I went to use the card. It declined I called head office from the store I was in and they gave me the reference number “ ***/GO . A week passed no feedback. I called again they said they would get back to me.. no one got back to me. I called last week and spoke to a rude consultant who told me the card was reported as ****** and she is waiting for the gift card department to say who reported it ******. I asked to speak to a supervisor as I had waited days again she left me on hold and 6 minutes later cut the call.Another 2weeks have passed no one has gotten back to me . No one can give me clear answers and the gift card is declining. At first it showed a balance now nothing at all. It’s in business news that Edgar’s seems bankrupt. Their stores are downgrading . So is this the new tactic to ***** from loyal customers? Highly dissatisfied. I plan to take this further with consumer protection ombudsman because Edgar’s clearly isn’t assisting me