sR
shaun R
1 reviews | Active since Jan 2015
31 Jul 2015, 16:02
Edgars *****s by extra charging
Hi,<br> <br> I have been a customer with Edgars for many years. I am completely disgusted that you are charging me for extra mobile content that I never signed up for. You use a company RMCS that one can never contact, they only send queries from an Edgars helpline.<br> <br> I am being ripped-off and its impossible to cancel this service! This is complete *******!<br> <br> What disgusting means to practice!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
01 Aug 2015, 13:41Hello shaunmichael777,
Thank you for raising your concerns with us. Please note we have referred this query to the RMCS department to address. We assure you the Mobile Content will be cancelled and the amount debited will be reversed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this query to the RMCS department to address. We assure you the Mobile Content will be cancelled and the amount debited will be reversed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply01 Aug 2015, 13:41
Official
Hello shaunmichael777,
Thank you for raising your concerns with us. Please note we have referred this query to the RMCS department to address. We assure you the Mobile Content will be cancelled and the amount debited will be reversed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this query to the RMCS department to address. We assure you the Mobile Content will be cancelled and the amount debited will be reversed. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Best regards,