PE
Philna E
1 reviews | Active since Jan 2019
24 Jan 2019, 15:45
Edgars *****ing on your account
Edgars have been taking R180 every month for airtime and data on my account. Which I did not ask for, nor received. Do not know for how many years this has been going on! ***** ***** *****!!!
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
24 Jan 2019, 16:27Dear Philna,
Please accept our sincere apologies for any frustration occurred due to this incident.
Kindly note Edcon is doing dealing with a company called RMCS who was supposed to contact customers and sell their product offerings such as Airtime, Data & SMS contracts.
If the customer has accepted the offer it will be enrolled on to their account and subscription fee will be included with their monthly statements.
Your query is now referred to the team (RMCS) to investigate and process a refund as their investigation findings within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustration occurred due to this incident.
Kindly note Edcon is doing dealing with a company called RMCS who was supposed to contact customers and sell their product offerings such as Airtime, Data & SMS contracts.
If the customer has accepted the offer it will be enrolled on to their account and subscription fee will be included with their monthly statements.
Your query is now referred to the team (RMCS) to investigate and process a refund as their investigation findings within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply24 Jan 2019, 16:27
Official
Dear Philna,
Please accept our sincere apologies for any frustration occurred due to this incident.
Kindly note Edcon is doing dealing with a company called RMCS who was supposed to contact customers and sell their product offerings such as Airtime, Data & SMS contracts.
If the customer has accepted the offer it will be enrolled on to their account and subscription fee will be included with their monthly statements.
Your query is now referred to the team (RMCS) to investigate and process a refund as their investigation findings within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustration occurred due to this incident.
Kindly note Edcon is doing dealing with a company called RMCS who was supposed to contact customers and sell their product offerings such as Airtime, Data & SMS contracts.
If the customer has accepted the offer it will be enrolled on to their account and subscription fee will be included with their monthly statements.
Your query is now referred to the team (RMCS) to investigate and process a refund as their investigation findings within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
PE
Philna E's updateReviewer Update
24 Jan 2019, 18:54Thank you, but this does not make sense. I have an account with Edgars, not RMCS. I trusted Edgars with my details and account. Now you are just shifting blame to another company. How can they put airtime and data on my Edgars account, that means someone working for you is part of this *****. Where did that airtime and data gone to? I want to know for how long you have been *****ing my money?
PE
Philna E's update24 Jan 2019, 18:54
Reviewer Update
Thank you, but this does not make sense. I have an account with Edgars, not RMCS. I trusted Edgars with my details and account. Now you are just shifting blame to another company. How can they put airtime and data on my Edgars account, that means someone working for you is part of this *****. Where did that airtime and data gone to? I want to know for how long you have been *****ing my money?