1 reviews | Active since Apr 2013
EDGARS *****ING MY MONEY !!!!!
<p>I went to edgars about 2-3 months ago to purchase goods , Once I got to the teller I was asked to sign and confirm to give concent for the additional admin fee . I chose the option to decline and made sure the woman at the teller chose the correct option. The month after, I recieved my statement which included the admin fee which I disagreed to. I went back to edgars and rectified the problem at customer care who said that the problem will be resolved in 24 hours. 2 months later and I still recieve my account including the admin fee I DISAGREED to. This is theft!!!!!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee. service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee. service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Kind regards,
Customer Experience Team
Call Centre: ***.