BY
Brigene Y

1 reviews | Active since Jun 2019

13 Jun 2019, 15:32

Edgars *****ing money with sms subscription and late fees.

I am now posting to hello Peter after a year long battle with edgars about sms charges for services I never even asked for and being charged late fees on a 6 month no interest account. I have emailed. Facebookéd messaged countless times over the last year explaining I need to know how these charges were approved and be refunded. To date only R49 has been credited from the over R700 I have been charged!!! I actually went into edgars last month and purchased items and paid in full plus extra to test my theory about the incorrect late charges and despite having a 6 months no interest account the very next month again late charges. They totally ignore my question about late charges and refuse to look at the SMS charges as they keep saying one was refunded!!! I have asked for the address of the accounts department and got no reply at all. I can not close the account as they state I owe money and so the charges just keep on mounting. I refuse to pay another cent!!!! They are a bunch of ******* who have had me going in circles for over a year and still not resolved. STOP *****ING FROM ME AND SORT THIS OUT ONCE AND FOR ALL!!!!

0
Replies (3)
Edgars
Edgars's reply13 Jun 2019, 19:04
Official
Dear  Brigene, 

Please accept our sincere apologies for any frustrations occurred due to this incident.

Kindly note your complaint is referred to senior management team at our regional credit office to investigate and resolve your concerns within the next 48 business hours.

Below is a new reference number generated for this complaint:
***/GO

Kind Regards

The Edgars Team
*** 
BY
Brigene Y's update20 Jun 2019, 15:19
Reviewer Update
Good day I have now been contacted by the accounts department regarding my account being in arrears. I am sick to death of this story. No one has contacted me and nothing has been done. Please stop lying and actually sort this out as I am going to end up blacklisted because of your inefficient accounting!!! I do not owe a single cent. You owe me
BY
Brigene Y's update09 Jul 2019, 18:32
Reviewer Update
Evening. I recievied a reply saying I had subscribed to the sms charges via sms on a number I do not know. I have since contacted vodacom and pulled up every invoice from them proving I have had one number since 2014!!!!! No such number has ever been allocated to me. I have included every single device from phone to wifi.... Please advise to which email address I can send this to?