1 reviews | Active since Nov 2011
Edgars *****ing money from clients
I am wiring this with tears in my eyes I am so disappointed and frustrated with how such a big intuition can rip innocent clients’ money not only once but on several occasions . First I laid a complaint about a lay-by that I never collected and I ended losing my slip I have went to west gate numerous times and each time I get rejected because I don’t have a slip its now been two years and if I go I get dirty looks and get asked why I have waited so long . At the end of the say it’s my money and I need to get it back even if I claim it after 10 years as your terms and conditions did not mention anything about fortifying your money if you don’t take your lay by. i logged a compliant and know one got back to me with feedback. Number 2 I logged a call about some charge on my statement and I got promised that I will get a refund to my surprise when I called yesterday I get told that I agreed and accepted the offer and they can make a call available to me I requested that it get sent to West gate and when I get there know one received an email from head office . i need all the calls to be sent to the store as i remember asking the consultant if i am going to get charged for this service and also the fact that i was on contract i was told i can give it to a family member since its free I am beyond livid with the services I am getting from you guys and I don’t get this resolved I am willing to close all my family’s accounts with you as you guys are a bunch of ********* people. i need the charges to to be reversed ASAP
It is with great displeasure to learn about your overall service experience with our Business.
Please accept our sincere apologies for any frustrations occurred due to both incidents.
In regards to lay-by - merchandise is reversed for a period of 3 months and if you terminate the agreement before making full payment for the goods, or fail to make full payment for the goods within 30 business days after the anticipated date of completion, we reserve the right to charge you a termination penalty. In addition if the period has elapsed we still reserve the right to not to refund as merchandise was reserved as per agreement not put on the shelf to be sold.
In regards to the subscription / airtime subscription: We have requested our IT team to load the recording with our Edgars Westgate store. We will let you know once the recording is loaded and ready be listen. You will then visit the store and quote the below reference number instore.
Below is a reference number generated for your complaint:
***/GO
Kind Regards
The Edgars Team
***
It is with great displeasure to learn about your overall service experience with our Business.
Please accept our sincere apologies for any frustrations occurred due to both incidents.
In regards to lay-by - merchandise is reversed for a period of 3 months and if you terminate the agreement before making full payment for the goods, or fail to make full payment for the goods within 30 business days after the anticipated date of completion, we reserve the right to charge you a termination penalty. In addition if the period has elapsed we still reserve the right to not to refund as merchandise was reserved as per agreement not put on the shelf to be sold.
In regards to the subscription / airtime subscription: We have requested our IT team to load the recording with our Edgars Westgate store. We will let you know once the recording is loaded and ready be listen. You will then visit the store and quote the below reference number instore.
Below is a reference number generated for your complaint:
***/GO
Kind Regards
The Edgars Team
***