1 reviews | Active since Jan 2013
<p>Family members warned me yesterday that Edgars have been deducting fees unnecessary in triplicate from their account. When they went into the branch it seems that it’s been happening to most accounts. One lady in the queue said that Edgars owed her thousands of rands with exactly the same error.</p> <p>Off course I was very sceptic. I never check my monthly bills and always just assume it was correct. How can such a massive company make mistakes like this? Well, I pulled my statements this morning only to find out that roughly about R2400 was unnecessary deducted from my account since Feb 2015.</p> <p>I need for this money to be refunded back into my account. I will pay the outstanding balance on this account and close it today.</p> <p>VERY upset that Edgars can take such liberty from their clients. If it happened by accident for one month it’s understandable, but for more than a year? It might be far more since I’m only able to pull statements backdating until Feb 2015. Our Klerksdorp branches are nothing but pathetic with almost no variety in clothes. I've complained directly from Facebook before that they are understaffed and never had feedback. Will be taking my account elsewhere. No wonder they are having financial problems.</p> <p>Good day Edgars</p>
Thank you for taking the time to share your concerns with us. Please be advised there are three products on enrolled on your account, The Account protection plan , Service fee and Club VIP.
Please be advised the Account protection plan and the service fee is mandatory on all accounts. The Club VIP membership was only enrolled on the 18th September 2015.
Customers are afforded a 30 day window period in which to dispute any charges reflecting on his/her statements that they may not have been aware of.
Should you wish to cancel the VIP club membership, please contact us on ***for further assistance.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us. Please be advised there are three products on enrolled on your account, The Account protection plan , Service fee and Club VIP.
Please be advised the Account protection plan and the service fee is mandatory on all accounts. The Club VIP membership was only enrolled on the 18th September 2015.
Customers are afforded a 30 day window period in which to dispute any charges reflecting on his/her statements that they may not have been aware of.
Should you wish to cancel the VIP club membership, please contact us on ***for further assistance.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
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