LM
Louis M
1 reviews | Active since May 2012
16 Aug 2015, 07:53
Edgars *****ing from customers
I have paid up my account and noticed airtime subscription services on my statement which I never took out or agreed to be added to my account. On enquiring this, I was told another company handles it and I must phone them. I did this and lodge a refund request with them only to be told someone will call me back. This had not happened at all. I've phoned them three times, it has been escalated and till nothing. This morning I got a statement again only to fin another R25 has been added on the account.<br> <br> If people dont check their statements, imagine how many R25's they make.
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Edgars's replyOfficial
18 Aug 2015, 09:55Hello louis911,
Thank you so much for notifying us of the SMS subscription that was enrolled without your consent. Please note that is not the type of service that indicates our standards. We have therefore referred this matter to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you so much for notifying us of the SMS subscription that was enrolled without your consent. Please note that is not the type of service that indicates our standards. We have therefore referred this matter to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply18 Aug 2015, 09:55
Official
Hello louis911,
Thank you so much for notifying us of the SMS subscription that was enrolled without your consent. Please note that is not the type of service that indicates our standards. We have therefore referred this matter to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you so much for notifying us of the SMS subscription that was enrolled without your consent. Please note that is not the type of service that indicates our standards. We have therefore referred this matter to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Best regards,