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Natasha N

1 reviews | Active since Nov 2015

20 Nov 2015, 10:29

Edgars Staff uses up all the customers samples

I would like to complain about the edgars red square store in eastgate shopping centre. Everytime i went into that stores for samples, they always say its finished. How are we supposed to test the perfumes if they dont give out the samples. I am not one of those people who asks for samples just because it is for free. Earlier in may, when i went to buy my monthly make-up, they surprisely had stock and gave me a sample of Narciso rodiguez, i wore it to work, loved it and the reaction of people, i went in and bought the bottle. I later took my dad to the store and bought the 100ml for my sister aswell. That was the first and last time they had samples. I go into that store at least 3 times a month at different times in the month, but they NEVER have stock. so when i went to buy my channel No5

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Replies (1)
Edgars
Edgars's reply23 Nov 2015, 09:35
Official
Hello Natashabnaidoo,

It is with great displeasure to hear of the overall service experience. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of this query. Samples are there for customer's to test before they can purchase not for the staff. We assure you the store manager will address all concerns raised. Please accept our sincerest apology for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***