NI
Nabeelah I

1 reviews | Active since Jun 2022

10 Jun 2022, 21:17

Edgars staff screaming at customers

This review does not even warrant 1 star. Uncultured and Insolent behaviour from Edgar's staff member at the edgars springs mall. Screaming at customer in public. Victimising and threatening the customer. Manager and other staff also did not intervene. Does not know how to treat customers with respect, empathy and treat customers fairly. When enquiring about products, the staff talk to each other about the customer in other languages showing irritation. Does not have full attention. Sits slouching and communicates with irritation. Talks to you from afar instead walking up to you to provide assistance. Other Staff members integrity also at question when asked to give a view of exactly what happened. I have been an edgars account holder for 15 years and the customers service gets worst and worst in the edgars springs mall store visit by visit. If you want more detail of the incident. Please call me on my mobile as well. As I will definately be taking this to the consumer ombudsman as well.

0
Replies (1)
Edgars
Edgars's reply14 Jun 2022, 09:37
Official
 Good morning Nabeela,  Trust you well and safe.
Thank you for taking my call.

Your complaint has been handled internally .

The management of Edgars Springs has made contact with. and feedback has been provided..
Thank you and take care.