EDGARS STAFF NEED TO CATCH A WAKE UP AND GROSS SERVICE AND DUTY INCOMPETENCE

I am disgusted with the level of service received form Edgars Store and Head Office. I opened my account last year around end 2018, we were given banking details at the store to pay our account which I do so diligently every single month. Those banking details were apparently claims for Edgars instead of Store payments. This is what I discovered myself, after I made my regular payment for 01 October 2019 AND THIS WHAT EDGARS GAVE ME AT THE STORE AND WHY IS IT BEING MADE MY PROBLEM. Now I am being hounded despite sending my POP to 5 different people for them to see that I AM NOT IN ARREARS and NEVER EVER WAS with my Edgars or any of my external accounts for the RECORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EDGARS ARE QUICK TO CALL ME DAILY FOR OUTSTANDING PAYMENT -----WHICH I HAVE ALREADY MADE ON THE DUE DATE------BUT THEY FAIL TO ALLOCATE MY APYMENT DEPSITE ME SENDING IT SO MANY TIMES AND YET THEY STILL CALL ME TO SAY I AHVENET PAID, I WANT AN APOLOGY IN WRITING AND EDGARS NEED TO MAKE IT RIGHT FOR WHAT THEY ARE PUTTING ME THROUGH---------IT IS THE INCOMPETENCE OF THE EDGARS STAFF TGHAT EVEN AFTER TELLING THEM THEIR ERROR THERY STILL FAIL TO COMPLY, I WONDER HOW THE BOARD OF EDGARS ARE GOING TO REACT WHEN I TELL THEM MY STORY AS OF NOW I WANT TO PAY UP MY EDAGRS ACCOUNT AND NEVRE DEAL WITH THIS LEVEL OF INCOMPETENCE FROM SUCH A STORE IT IS NO USE BEING A GREAT CUSTOMER WHEN THEY LET YOU DOWN. ARE EDAGRS GOING TO REFUBND ALL MY CELLPHONE CALLS BECAUSE OF THEIR STAFF INCOMPETENCE AND THAT TOO NO GOING THE EXTRA MILE TO HELP THE CUSTOMER ITS JUST WHATEVER.....I EVEN GAVE THEM PERMISSION TO SPEAK TO MY WIFE AND STILL THEY ARE SO ***********, A VERY BAD REFLECTION ON THE EDGARS BRAND. I AM WAITING FOR EDGARS TO DEFEND WHY I AMCLOSING MY ACCOUNT AND LET MY ITC BE AFFECTED BY THEIR STAFF INCOMPETENCE THIS WILL BE TAKEN TO ANOTHER LEVEL