Edgars staff are very Rude and Uncouth

Goodday I am really disgusted by the service I recieved from Trade Route I called to enquire about my online order ********** 46 that was meant to be delivered at Trade Route Mall Edgars as I am travelling overseas on Thursday morning was told to come direct to the shop explained that I was at work in Sandton and it would be convienent to come to the shop when the order has arrived was told they will not go to the store room and look for my order I made this call today 16:23 staff in the background was laughing phone nd screaming she must come to the shop we dont do favours I called ********** 514 call was dropped I called again phone was ignored I phone several times was told I must bring order number to the shop is this the level and intergerity that Edgars gives to its customers I am so dissapointed as a customer I urgently need the clothes as I am flying out is there anyway of me finding out where my order is as it was meant to be delivered in the very shop where they have no regard or respect for customers.I will come pick up my items wherever they are but I am highly dissapointed with the service by staff.