Edgars Southgate will help you just now

I have had a number of incidents of poor cutomer service at Edgars Southgate. I have been refered to use any till for an exchange, but when I do I get sent to a different paypoint. I have been refused a discount on returning a discounted item, to a point where I had to go back home and return my entire purchase in order to get my discount. On ground floor paypoint, there is a queue of 6-12 people at any given time. Saturday 19 April was the final straw with a queue of 12 people. Only two cashiers operating, while there were at least six staff behind the counters doing I am not sure what. I approached a guy who was busy counting coins. I asked for the manager and he said the manager is in customer service. I asked whether I need to go there, and he rep**** that he will help me just now. I went to customer service and found three edgars staff two male and one female in discussion. I asked for the manager. The male rep**** he is just busy with another customer and the second echoed, he is still busy. The female just smiled.I ended up waiting so long I abandoned my purchase. I refuse to shop at Edgars southgate and will not recommend shopping there to anybody.