Edgars Southgate Laybe cancelled without customer consent

On the 15.02.18 i visited edgars store to do a layby worth R1569.65 and every thing went well and was assisted in a professional manner. Came the 15.05.2018 i went an paid R200. to see that how much i had remaining so i can take the layby out however the balance did not change as it was still R1071.68 and was told that they( Nathi ) would sort it out and call once sorted, for 3 days i kept checking and nothing was done as i went instore to inquire but the same thing was said and i left with the hope that i will get a call as Nathi said. On 25.05.2018 i went back to the store for my layby and i was told that it had been cancelled and my question to the cashier was how can it be cancelled where else ive been waiting for the feed back from Nathi, he ws called and started lying saying that he had called and i dont recall being called by anyone from the store. I then told them that i want that laybe cause i like the clothes and im not willing to opt for anything else , Nathi's manager when i called at 4;30 said i should send an email of the slip of which i have proof of sending it to the store and said he will get back to me before 5:30 of which he didnt, i then called the store again and was told that the same guy who said i should send an email had already left and another lady by the name of Nomvula responded that they did not get the mail and i should resend it , i then told her that in 3 min i will be at the store with the slip...Got there and she was called she then told me that the stock was on the floor , we then went and checke and nothing was there an she said she will check other stores and from there its the 28.05.2018 and no call form any of then. Im so angry as people are playing games with customers and i belive that they dont value us , if you can talk and raise your views then no one will and for the record i am not willing to opt for anything different since i was not even refunded my money and no one cared to even ask if i was refunded . I need answers from someone ( if this is how i should be treated as a buying customer?) i was not there to ***** but to do my shoppng and clearly some people never went through a customer service training on how clients need to be treated. This has to stop