Edgars -Soutgate Mall JHB

I recently visited your store and felt compelled to share my experience.While I truly appreciate the kindness and helpfulness of several staff members—some were genuinely attentive and made the shopping experience pleasant—there was one interaction that left a sour impression. A particular lady stationed near the tills, light in complexion with noticeably drawn-on wide eyebrows, displayed a level of customer service that was disappointing and frankly unacceptable. Her attitude came across as dismissive and unprofessional, which not only dampened my visit but also made me question the consistency of service standards at your store. I strongly believe she could benefit from refresher training in customer service to better align with the positive energy and professionalism shown by her colleagues. I’m sharing this not out of malice, but in the hope that it leads to improvement. Customers deserve to feel respected and valued, and I trust Edgars takes feedback seriously.