Edgars... soon to be dead-gars

I am really sickened by this pathetic company who have no regard for customer service. The staff are so inept, they have perfected the ability to deliver disgusting service. 2 things are clear to me:

1. I dont matter as a customer. 2. This company is infested with *********** staff and I intend to pay my account off and never do business with them again.

I am still waiting to get my points as per their promise. They even lie to me asking if they can revert back to after 48 hours. After 72 hours, They still didnt get back to me. Below is a is the last correspondence I had with them 3 days ago:

"Thank you for your email.

In response to your email received, kindly be advised that your query has been forwarded to our Thank U Points Team for assistance.

Feedback will be provided within the next 48 hours.

Should you have any further enquiries please do not hesitate to contact us on ***and a friendly consultant will gladly assist you with your query."

I would strongly recommend nobody do business with "dead-gars" because they dont know what customer service means. After settling my account, I intend to close it and move over to woolworths or foschini. For a dying company who was recently forced to close stores like La Senza, Boardmans and Red Square, it baffles the mind that they could still tempt fate by offering this kind of service.