RK
Rasool K
1 reviews | Active since Nov 2010
11 Sept 2019, 12:30
Edgars - simple email change beyond their capability
I repeatedly get my wife's statements sent to my email address. I do not receive my email statements at all. I have flagged this to Edgars more than once, they just can't seem to get this right (are they even bothered to fix this?). I have checked on both our Edgars online profiles, both email addresses on the profiles are correct for their respective accounts. What do I have to do to get a simple email address corrected??? Edgars, if you can't correct a simple email address on your system, I wonder how you handle the more serious issues?
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Replies (2)
Edgars's replyOfficial
12 Sept 2019, 09:22Dear Rasool,
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting you telephonically, however we were unable to speak to you.
The reason for calling was to advise that the following email address *** is already captured on your account profile. Therefore your monthly statements will be received through your email address.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting you telephonically, however we were unable to speak to you.
The reason for calling was to advise that the following email address *** is already captured on your account profile. Therefore your monthly statements will be received through your email address.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply12 Sept 2019, 09:22
Official
Dear Rasool,
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting you telephonically, however we were unable to speak to you.
The reason for calling was to advise that the following email address *** is already captured on your account profile. Therefore your monthly statements will be received through your email address.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
Kindly note we tried contacting you telephonically, however we were unable to speak to you.
The reason for calling was to advise that the following email address *** is already captured on your account profile. Therefore your monthly statements will be received through your email address.
Below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
RK
Rasool K's updateReviewer Update
12 Sept 2019, 09:31I am currrently outside of South Africa, I can be contacted on the email address on my profile (if you can get that right!).
As per my complaints (more than once), the email addresses on my profile is correct. Yet I still receive my wife's statement on MY email address, I DO NOT receive my statement at all. Make sure you are looking at the correct profile!
Do I have to explain this on a monthly basis???
As per my complaints (more than once), the email addresses on my profile is correct. Yet I still receive my wife's statement on MY email address, I DO NOT receive my statement at all. Make sure you are looking at the correct profile!
Do I have to explain this on a monthly basis???
RK
Rasool K's update12 Sept 2019, 09:31
Reviewer Update
I am currrently outside of South Africa, I can be contacted on the email address on my profile (if you can get that right!).
As per my complaints (more than once), the email addresses on my profile is correct. Yet I still receive my wife's statement on MY email address, I DO NOT receive my statement at all. Make sure you are looking at the correct profile!
Do I have to explain this on a monthly basis???
As per my complaints (more than once), the email addresses on my profile is correct. Yet I still receive my wife's statement on MY email address, I DO NOT receive my statement at all. Make sure you are looking at the correct profile!
Do I have to explain this on a monthly basis???