FP
Franco P

1 reviews | Active since Jun 2010

08 Jun 2016, 13:49

Edgars signs you up to contracts without your knowledge

<p>I visited Edgars in Sandton City mall on Monday, while shopping a guy approuched me that wanted to know if i would like to open an account and I told him I have an account and he said he can check if there is any vouchers for me on my card, so I gave him my card and we went to the tills and he said I will start receiving vouchers soon. I continued shopping and went back to pay. I noticed yesterday after logging on to Edgars website the account balance is not what i expected, so I called Edgars accounts and the informed me I now have a family provider plan that was added in Sandton. This is fruad to sign up people for contracts without them knowing it. My account balance was R1.57 in credit. Now im signed up for a R500 per month plan without me even siging anything or Agreeing to anything. Get my account back to R1.57 in credit and get this ******* off the account!</p>

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Replies (1)
Edgars
Edgars's reply10 Jun 2016, 13:56
Official

Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised the reversal has been done and your account is currently on a credit of R1.57

Your reference number is ********** 590/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***