Edgars should fall
Placed an order more than 3 weeks ago. At that time there was absolutely no mention of a 3+ week waiting period for deliveries. And edgars, don't lie about that as well as people can track when you've made updates on your website.
Since then I've tried to cancel my order and get a refund.. And as the other thousands of people I am getting nowhere with them. It's shocking how a company can get away with taking your money and basically disappearing. Phone calls, emails, online complaints. Nothing. Now I'm sitting R1000 out of pocket, in the meantime I managed to get those items purchased elsewhere. So I had to spend another R1000 in anyway.
Edgars was never ready as a business for this. Time to finally close the doors, this just demonstrated why they are in business turmoil! Order number ***
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Replies (2)
Edgars's replyOfficial
21 May 2020, 11:25Good day Jo-Ann,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
Edgars's reply21 May 2020, 11:25
Official
Good day Jo-Ann,
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Thank you for taking time to write to us
We apologise profusely for the inconvenience caused.
Your complaint has been acknowledged, we will investigate and revert with feedback.
The reference number for the complaint is ***/GO
Warm Regards
The Edgars Team
Best regards,
Edgars's replyOfficial
21 May 2020, 13:12Good day Jo-Ann,
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that we are still on backlog with the online orders.
A cancellation request for your order has been sent to the Online Team for further assistance.
Once the order has been called, we will process the refund.
New reference number for your query is ***/GO
Warm Regards,
The Edgars Team
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that we are still on backlog with the online orders.
A cancellation request for your order has been sent to the Online Team for further assistance.
Once the order has been called, we will process the refund.
New reference number for your query is ***/GO
Warm Regards,
The Edgars Team
Best regards,
Edgars's reply21 May 2020, 13:12
Official
Good day Jo-Ann,
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that we are still on backlog with the online orders.
A cancellation request for your order has been sent to the Online Team for further assistance.
Once the order has been called, we will process the refund.
New reference number for your query is ***/GO
Warm Regards,
The Edgars Team
Thank you for taking time to write to us.
We apologise profusely for the inconvenience caused.
Kindly note that we are still on backlog with the online orders.
A cancellation request for your order has been sent to the Online Team for further assistance.
Once the order has been called, we will process the refund.
New reference number for your query is ***/GO
Warm Regards,
The Edgars Team
Best regards,