Edgars should close down for GOOD!

The most UNPLEASANT shopping experience ever, I purchased a shoe from Edgars online using Happy Pay. The shoe was too tight so I returned the item the next day after it came thinking they would just refund my happy pay account and that would be that but then I was told they can only refund me via an Edgars gift card, I said fine because I was just going to use it to get some winter things for my daughter. So I tried purchasing some items online, some of which were sale items but the gift card wouldn't work, I went into Canal walks branch to find out what the issue was and I was informed that the gift card can only be used in store, I said fine and just picked up the items in store. I get to the till and as they are ringing it up I notice the sale items price are not ringing up as sale prices. They then tell me that those items are an online sale only. This was such a terribly unpleasant shopping experience I would say rather shopping with Bash. This type of stupidity when it comes to company policies is why the Edgars group have closed down so many stores. Now I'm sitting with a useless gift card with a balance I can't use on anything I would want.