EDGARS SHOCKING SERVICE

I find it really astonishing that it is really so very difficult to get an invoice out of Edgars for the amount of R258.90 that I owe you. In April we heard that Edgars was bought out, so I paid my account up. In June, when checking on the website / trying to make a purchase, the website was down & the message stated that we would be notified when it was back again. Todate, I have had no communication from Edgars at all. Today I received an sms to say that I owe R258.90 & you want to hand me over to the lawyers.! This really came as a shock, because I paid my account up in March & have bought nothing further & I have had no communication from Edgars at all. I did receive calls from a "person" from Edgars & not knowing if it was spam & not wanting to give this "person" my ID Number, I asked them to send me a statement & as I never ever got one, so I assumed it was spam. After a few of those calls, I called in to Edgars accounting Dept & that was even harder & worse than trying to get hold of the post office. On Monday, 7 Dec, I asked for an invoice / statement to be sent to me advising what the R258.90 is all about & today I received an sms that you are handing me over to your lawyers, and I can view my statement on the link. This is really shocking & totally unacceptable. I should be sending you an account for my time that you have wasted !! Really if this is the Edgars service I actually do not want to have an account with you, as Edgars seems to have lost all respect for their customers & I don't want to be a part of this mix. There is enough technology to keep us informed & to make your clients feel valued. I called your accounts Dept this morning & asked for a supervisor to call me, and the sad part is that I am still waiting for that call & nobody cares, and I expect the email I sent today, will land up in "file 13", as nobody cares about the client &/or your service & this is such a pity when it seems you have spent so much time on making your website look good, but I will no longer be your client.