Edgars - Shocking Customer Service & Accounts Department

Shocking customer service! I paid my account in full on 26 February, I phoned the call centre and got the final amount which was paid the same day. Stupidly I then assumed that as I had paid the full amount outstanding on my account (over R5000 ) this was the full and final settlement. Well clearly not!! I never thought about Edgars again until I started receiving sms's saying that I had missed my payment and that I owed an amount which turns out to be the Edgars Club fee and now interest on top of that. I have spoken to so many people. I have received an email now stating that my account is not closed as I never received a paid-up / settlement letter!!!! What on earth is this *******.... not once has anyone told me this.... I have been on the phone for so long waiting for head office to try and sort this out and now I have been cut off.

EDGARS - WAKE UP - YOUR CUSTOMER SERVICE IS SHOCKING AND YOU ARE *****ING FROM US AND GIVING OUR CREDIT A BAD SCORE BECAUSE OF YOUR INCOMPETENCE!