Edgars: Shocking customer service.

Edgars service is really shocking. I paid my account in full and requested my account to be closed in April 2020. I then had no response regarding my account closure. A month later I received a phone call from them requesting my account to be paid. I refused and informed the lady that I paid y account in full and requested them to close my account, she promised to get back to me...nothing. I then received another account and send another email. After several attempts and email I contacted their accounts department requesting my account to be closed again... I was then told that due to Covid 19 my account cannot be closed via email and that i need to go to a branch to get it closed. This is shocking, why can they still send me a statement via mail but not accept a account closure request via email. If I do not pay they will backlist me.

Why can my email request not be accepted?