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GvdB
Gideon van der Berg

1 reviews | Active since May 2019

13 Jul 2019, 10:18

Edgars sharks of note

My wife's account was paid up more than a year ago and we requested a detailed statement which to date we have not received. Attorneys Brooks and Luyt notified my wife that she is R512 in arrears, my wife was shocked and paid the money and demanded proof of account closure which we still have not received. Brooks and Luyt sent an sms again this morning stating that we again have to pay R100. Edgars are shiesters of note

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Replies (3)
Edgars
Edgars's reply13 Jul 2019, 10:55
Official
Dear Gideon,
 
Thank you for making contact with us.
 
Please note that we will have one of our Accounts Team Managers contact you in order to gain your spouse`s details.
 
Please accept our apologies for the frustrations caused to you. 
 
***/GO
 
Kind regards,
Edgars Customer Experience Team
***
GvdB
Gideon van der Berg's update13 Jul 2019, 10:59
Reviewer Update
Frustration, that's putting it mildly. She is meticulate about her accounts and you have had her in tears more than once regarding this issue. Apology not accepted
GvdB
Gideon van der Berg's update13 Jul 2019, 12:53
Reviewer Update
Furthermore we want our money back, I definitely not going to leave it at this