JM
Jolandie M
1 reviews | Active since Aug 2018
20 Aug 2019, 21:18
Edgars services *****
Edgars had enrolled us for services without our consent: *. Family provider plan. *. Mobile content. *. Edgars funeral insurance. *. SMS air subscription
We do not even have a cell c number! Why would we agree to buying airtime for it? Where did they send it to? They won't provide the recording because they know they activated these services without consent.
Helpful (0)
Replies (4)0
Replies (4)Edgars's replyOfficial
21 Aug 2019, 08:50Dear Jolandie
Thank you for making contact with us.
Please be advised that all the above products have been canceled on your account.
As per our records you took up the Mobile content product on 2015-10-24 10:19, on cell number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Please be advised that all the above products have been canceled on your account.
As per our records you took up the Mobile content product on 2015-10-24 10:19, on cell number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply21 Aug 2019, 08:50
Official
Dear Jolandie
Thank you for making contact with us.
Please be advised that all the above products have been canceled on your account.
As per our records you took up the Mobile content product on 2015-10-24 10:19, on cell number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us.
Please be advised that all the above products have been canceled on your account.
As per our records you took up the Mobile content product on 2015-10-24 10:19, on cell number ***.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
JM
Jolandie M's updateReviewer Update
21 Aug 2019, 09:06Please send me the proof of this consent. I want the recording of the phone call where it was agreed to activate this service. Also, how can you send cell c airtime to a vodacom number? This airtime was not received therefore you activated the service but did not provide the service which is a breech of contract. We also did not approve the funeral and family cover. All of this needs to be refunded unless you can provide proof of the recordings where it was agreed that these services may be activated. Unless you can provide this evidence then it is ***** and ******* according to the consumer protection act. Please email me the recordings to *** or this matter will have to be escalated and I will be lodging a complaint of *****
JM
Jolandie M's update21 Aug 2019, 09:06
Reviewer Update
Please send me the proof of this consent. I want the recording of the phone call where it was agreed to activate this service. Also, how can you send cell c airtime to a vodacom number? This airtime was not received therefore you activated the service but did not provide the service which is a breech of contract. We also did not approve the funeral and family cover. All of this needs to be refunded unless you can provide proof of the recordings where it was agreed that these services may be activated. Unless you can provide this evidence then it is ***** and ******* according to the consumer protection act. Please email me the recordings to *** or this matter will have to be escalated and I will be lodging a complaint of *****
JM
Jolandie M's updateReviewer Update
21 Aug 2019, 13:25It seems that there are numerous people who have the exact same complaint about services being activated without their consent! And in all the cases Edgars simply do not supply people with the recorded proof. How many Edgars account holders are still oblivious to this illigal and ********* behaviour?
JM
Jolandie M's update21 Aug 2019, 13:25
Reviewer Update
It seems that there are numerous people who have the exact same complaint about services being activated without their consent! And in all the cases Edgars simply do not supply people with the recorded proof. How many Edgars account holders are still oblivious to this illigal and ********* behaviour?
JM
Jolandie M's updateReviewer Update
21 Aug 2019, 17:53Please provide the call recordings. Why are you refusing to provide them if the activation was legitimate?
JM
Jolandie M's update21 Aug 2019, 17:53
Reviewer Update
Please provide the call recordings. Why are you refusing to provide them if the activation was legitimate?
