NM
Ntombi M

1 reviews | Active since Feb 2016

18 Feb 2016, 19:25

Edgars Service Sucks

In September 2015 I bought a tablet (Motion tablet 1.1) at Edgars, Jabulani Mall. 2 months later it gave me problems with the battery that was not lasting long. So I took it back to the store since it was still under warranty, the date was 29 November 2015. I was told it will take a maximum of 6 weeks, on 9 Jan 2016 I went to the shop to collect as I expected it was ready for collection. But to my dissapointment they didnt have it. I was told to come back on 13 Jan 2016, again I didnt get it.<br> <br> I was then told all the devices were sent tobthe manufacture in December including those that were sent in August 2015. Now we heading towards end of February, still I dont jave my tablet.<br> <br> What Edgars has done is totally unacceptable and I dont have to speak in vulgar language in order to be understood, can someone intervine please

0
Replies (1)
Edgars
Edgars's reply19 Feb 2016, 15:25
Official
Hello Ntombi@12,

Thank you for making contact with us.

Firstly we would like to apologise for the lapse in service experienced.

Please be advised that your unit arrived back in store today and ready for collection.

Thank you once again for your patience.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***




Best regards,