Edgars Service Online is TERRIBLE
<p>I ordered a gift for someone on the 24th Jan 2017 order number ********** 53. On the 25h they sent me an email stating the order is out for delivery. Inbetween I phone Edgars to make sure the item will be delivered before or on Friday the 27th Jan 2017 they assured me it will be. It is now Monday the 30th still no parcel or status of when I will be receiving the parcel. This was a gift for somone which birthday was on Friday the 27th. The Couroier Company Fast n Furious and Edgars have two different stories when I phone them. I am fed up!! This is the most poor service I have ever received.</p>
Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.