Edgars-SERVICE FEE-charging customers without authorisation

<p>Edgars has started charging a service fee of R22 without authorisation . when i queried it , i was first told , it wasnt them thats charging it and they cannot just reverse it . After much arguing with the consultant and supervisor , I was told that it will be reversed . They have reversed August charge but have charged me for September . After many calls to the call centre and speaking to many consultants and supervisors , they can only escalate the query but cannot tell you when the problem will be resolved . The promises to give me feedback never happens . After being a loyal and up to date customer for many years , they have no problem with me closing the account.</p>