DS
David S
1 reviews | Active since Oct 2017
17 Oct 2017, 11:32
EDGARS - Service Fee???
Dear Edgars,
To date you have charged me R100.32 on my account as a "Service Fee". When I signed up with you, I was given 6 months free interest. This has only come to my knowledge when I purchased a pair of jeans the other day and found out I owed more than what the price of the jeans was.
How DARE you charge me without my knowledge, and after speaking to the useless consultant who told me I have to phone back after seven days because YOU don't care about getting back to your customers when theres a complaint, is honestly just pathetic.
I have been a loyal customer ALWAYS paying my account on time, and I ALWAYS overpay on my account to settle it sooner than in the 6 months. I currently owe R512.10, so I will be paying R411.78 as YOU took that money from me.
None of the consultants brought this charge to my attention in store when I made any purchases. I can afford to pay this fee 100 times over, its the principal that makes me mad. And now you have lost a loyal customer as I will be closing my account unless you can rectify this. I have alerted my friends and family and they too have been charged ********ly and will be closing their accounts as well. If you took the time to scroll down Hello Peter, there is clear a common denominator here: DONT JUST CHARGE WHEN YOU WANT WITHOUT NOTIFICATION, OR IF YOU DID NOTIFY, COMMUNICATE THIS BETTER!!!
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Replies (4)0
Replies (4)
Edgars's replyOfficial
17 Oct 2017, 14:42Good day Miss Meyer,
Account number : ***
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 Oct 2017, 14:42
Official
Good day Miss Meyer,
Account number : ***
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
17 Oct 2017, 14:45Good day Mr David Sandler
Kindly ignore the previous post as it belongs to another customer who had the same concerns
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 Oct 2017, 14:45
Official
Good day Mr David Sandler
Kindly ignore the previous post as it belongs to another customer who had the same concerns
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
17 Oct 2017, 14:46Good day Mr David Sandler Kindly ignore the previous post as it belongs to another customer who had the same concerns
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply17 Oct 2017, 14:46
Official
Good day Mr David Sandler Kindly ignore the previous post as it belongs to another customer who had the same concerns
Thank you for bringing the matter to our attention.
Kindly receive the following ***/GO as reference. Kindly note that both the Account Protection Plan as well as the Service Fee Plan are mandatory on the Account. The Account Protection Plan will settle the outstanding balance on your account up to a maximum of 26 000 in the event of death, permanent disability or loss of income. Regarding the Service Fee Plan, in accordance to the NCA credit providers are allowed to charge a maximum fee of R60 to which Edcon previously waived. It has now become necessary to charge this fee, however Edcon has decided to apply a discretionary discount and only charge you an amount of R22.80 per month which is lower than the prescribed maximum. Please note that this fee is only levied against an account that has a debit balance. In the event that your account does reflect either a credit balance or zero balance, the Service fee charge will not be levied. Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent. Any further concerns, please do not hesitate to contact us or our Accounts Department for further assistance and more clarity regarding your Account.
Accounts Department : ***
Email address : ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
DS
David S's updateReviewer Update
17 Oct 2017, 14:49Hi there,
This is nonsense and I did not accept this at any time. Please sort this out otherwise I will be closing my account and not returning at all to Edgars. I’m tired of big businesses bullying people for higher profits.
I did NOT agree to this in the first place!!!
DS
David S's update17 Oct 2017, 14:49
Reviewer Update
Hi there,
This is nonsense and I did not accept this at any time. Please sort this out otherwise I will be closing my account and not returning at all to Edgars. I’m tired of big businesses bullying people for higher profits.
I did NOT agree to this in the first place!!!