1 reviews | Active since Aug 2017
Edgars "Service Fee"
I noticed a service fee on my account every month from January 2016, the amount of R22.80. I contacted Edgars to inquire regarding this amount and have been told that this service fee was implemented in 2012, yet I was not notified this when I opened my account in 2013. I have been told by Edgars that I have no choice in the matter and have to pay the amount if I have a balance due on my account. I signed NO CONSENT to this amount and WAS NOT notified of this either! I want the amount of R456.00 reimbursed to me. (Jan 2016 - Aug 2017)
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the service fee complaint. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the service fee complaint. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the service fee complaint. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the service fee complaint. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,