Edgars Service

I have been a member of Edgars Club Life for many years and never had the need to use any of their services up to now. Today I left my apartment and forgot to take my keys! I remembered that my Life Club membership entitled me to the use of a locksmith, but as I had no access to my apartment to look up all the details my only option was to telephone Edgars Customer Service at the V & A Waterfront. After at least 4 phone calls ,keeping me holding for 10 minutes at a time and then cutting me off, I managed to get someone to call me back and inform me that my Club membership did not cover this incident. After finally managing to get my duplicate keys from my daughter, coming from Swellendam, I looked up the details of Club Life benefits which clearly state that locksmith services are available. No doubt, I will be cancelling my membership and perhaps Edgars will agree to refund all my subscriptions.....dream on!!!!