1 reviews | Active since Jun 2015
EDGARS ******** CLIENTS TO JOIN VIP CLUB
Yesterday I got a call from someone claiming to be from edgars ***) , This individual kept saying I have been very loyal and have qualified to be a vip club member, he mentioned benefits which I edgars is going to give me and that I am entered into a competition to win a holiday. I further questioned him as to how difficult it is to get into the Vip Club, He said you have to be loyal. <br> <br> He did not mention any monthly fee's in the conversation, If this is a subscription service and I do get charged for it I will take legal action and close my account which I had for 10 years according to the consumer protection act a client should be advised of any fee's or cost involved, This is very ***** and many clients would feel the same way... <br> <br>
Please accept our sincere apologies for the inconvenience and frustrations you may have experienced in respect to the call that was received.
At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We have escalated this matter to our third parties who will investigate the call recording and corrective measures will be taken against the agents so that this does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO
Kind regards,
Edcon Customer Experience Team
***
Please accept our sincere apologies for the inconvenience and frustrations you may have experienced in respect to the call that was received.
At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
We have escalated this matter to our third parties who will investigate the call recording and corrective measures will be taken against the agents so that this does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO
Kind regards,
Edcon Customer Experience Team
***