1 reviews | Active since May 2016
EDGARS ****? GOOD TASTE TRAVEL MEMBERSHIP
<p>Today at 1:42pm<br />Good taste Travel Membership **** ??? My elderly mother's EDGARS account was debited with R722.56. I contacted Edgars on several occasions and were informed that it is for a so-called Good Taste Travel Membership. My mom is close to her 90's and hasn't purchased any item from Edgars for more than 2 years. My question ....what is this and why is it being deducted from her account? Called in and was transferred to numerous people. Eventually it was confirmed that money has been deducted for her membership to the Good Taste Travel Club. She is not part of the club, she is in the old age home and can hardly understand English. When I called in on 11 May 2016 it was confirmed that the so called subscription will be cancelled and her account credited, however, up to today, 30 May 2016, this issue hasn't been solved and she has received numerous unpleasant messages of her account being in arrears. Shockingly Edgars Accounts Call Centre cannot even see the why the money are being deducted and gave me another number for enquiries.This seems as a **** that Edgars is running on people's accounts and delaying in refunding and cancellation this absolete nonsense. This is totally unacceptable.</p>
Thank you for bringing this matter to our attention. Please be advised we would like to assist you further however we need more details. please provide us with the account number or id number for further assistance or call us on ***and quote your reference number
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we would like to assist you further however we need more details. please provide us with the account number or id number for further assistance or call us on ***and quote your reference number
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
