EDGARS ****

This is my email to the Edgars Account queries. I being harassed almost daily by different people.

Just some background: I have been a loyal patron for over 40yrs before making a decision to close my account with the Edgars Group. During this time I have also been employed by the group and enjoyed the offering for many years.

The reason why I closed my account should have been recorded as per my request which was the following. I had Edgars accounts department constantly hounding me to make payment which I felt was not necessary from the trend in which I managed my account.

I went into the Eastgate store on 7 September 2020 and asked for a settlement value and the assistant at the time telephoned and I spoke to somebody on the other end who confirmed the amount to be settled. I would therefore urge you to listen to the recording of that conversation.

This year 2021 I have people on the phone harassing me to pay. for something I do not owe. I was at the store yesterday to clarify and somebody by the name of Megan (RCS) explained that this has something to do when the accounts were converted . If Edgars failed to manage the conversion adequately please don't harass me for the mistakes. FYI I have not had any insurances linked to my account and when I settled my account it was for everything including the Club.

Please rectify this issue as a matter of urgency and please ask your staff to refrain from calling me. If the harassment does not stop I will be forced to take further measures against them.